Terms and Conditions

TERMS AND CONDITIONS

By completing checkout, you acknowledge full acceptance of our terms and conditions. Please read carefully before proceeding.

These are separate to our general terms of service, which are stated in checkout.

COPYRIGHT

All brands listed on this website are owned by their respective companies or manufacturers.

All branded memorabilia and merchandise listed on this site is genuine .

XS Media & Design are fully licensed resellers, dealers, traders and vendors of all products listed. Registered in UK, VAT number GB218649288.

Katerina Designs are copyright of XS Media and Design. No unauthorized use of images permitted.

DOMAIN NAMES

This domain has been successfully verified and approved in accordance to the International Domain Certification requirements. 

AFFILIATIONS / THIRD PARTIES

We do not work for our suppliers.

We do not work for our payment gateways.

We do not disclose suppliers to our customers.

We are not affiliated with the manufacturers, stockists or any celebrities.

DISCLAIMER

We do not sell any products that knowingly facilitate or are in direct promotion or support of:

Illegal Goods

[Drugs, Medicine, Tobacco, Currency, Smuggled Products etc. Please refer to your local authorities for the comprehensive list.]

Counterfeit Items

[Unsolicited copies such of Fake Brand names that are intentionally mimicking the original and in breach of copyright.]

Live Auctions

[Human or Animal Body parts including Taxidermies.]

Dangerous Weapons

[Working firearms and ammunition. Does not include certain Swords, Knives and other bladed weapons sold only to customers 18 and over only.]

Pornographic/Explicit Themes

[Nude Imagery, Adult Videos, Blasphemous Slogans etc.]

[Employs Slave Labor, Foreign Sweatshops or Illegal Imports]

All swords, knives, staffs and bows and arrows for sale on this website are for purchase by adults only. Our replica firearms can NOT be loaded with working ammunition. Some of the sword and knife blades are constructed from metal and are not props. These items are NOT toys, and are to be kept away from children. They are STRICTLY for martial arts, survival (where use of defensive weapon is legal, such as climbing) and supervised blade sports only.

 

AMENDMENT 2 Dec 2017

Due to legislation updated in UK in 2008, sale of all swords over 50cm require a copy of membership / eligibility, and proof of age. You must be over 18 to purchase a sword in UK, even a replica Fantasy Sword.

To ship to some countries, there are customs charges added before the item leaves the States. In some countries, these items are entirely illegal, for example France and Spain, and cannot be shipped at all.

If you are:

 - a member of a martial arts club

 - a collector of traditionally created weapons

To comply with these laws, Mental XS Online now requires the following BEFORE shipping any Sword over 50cm, and ANY bladed weapon outside of USA or Canada.

1. We need to see proof of membership to any club, including their contact details. We don't need to see the original document in person, as long as you provide up to date contact details so we can verify your membership.

2. Proof of age:

This needs to be:

your passport number OR

your driving license number

You must be over 18 to own and / or use a weapon in UK, even a collectors item.

We will refund your card if checkout is successful but we cannot confirm your right to purchase.

Please note Mental XS Online captures payments manually. If your application to purchase one of these items is rejected, or we cannot verify your identity (we will contact the club in question), payment will not be taken.

Please refer to the following links for more details:

news.bbc.co.uk/1/hi/uk/7331099.stm

www.ebay.co.uk/gds/New-UK-Sword-Legislation-FAQ-/10000000006500890/g.html

Unless stated on the item in question, we do not sell screen worn costumes. We sell screen accurate replicas and designs inspired by movies.

PRIVACY

All customer information is dealt with under the highest discretion. Personal and financial information is only taken and kept for transactional purposes and will only be shared if required by law.

We adhere to a strict anti-spam policy. The only emails our customers receive are in relation to their orders. We may email customers if they abandon checkout, as per our policy of helping customers throughout their experience on our site. We do not send unsolicited emails or newsletters.

LIABILITY

All our products, including childrens, are for purchase by adults 18 years and over. If any product you are ordering is intended for a child please assume all of the following warnings may apply to that product:

WARNING: CHOKING HAZARD - Small parts. Not for children under 3 years.

WARNING: CHOKING HAZARD - Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.

WARNING: CHOKING HAZARD - This toy is a small ball. Not for children under 3 years.

WARNING: CHOKING HAZARD - Toy contains a small ball. Not for children under 3 years.

WARNING: CHOKING HAZARD - This toy is a marble. Not for children under 3 years.

WARNING: CHOKING HAZARD - Toy contains a marble. Not for children under 3 years.

SALES

Fraud

Your credit card will be checked for fraud risk during checkout.

AMENDMENT 2 Dec 2017

If the method of payment fails verification it is within our rights to decide whether to take your payment. If you show as high risk you will be reported.

Specifications

In purchasing from us, you acknowledge the following:

Product specifications, prices, ship dates and availability are subject to change without notice.

Product prices include full packaging, tax and shipping. Customs charges may be extra.

Payment

Our payment systems are secure and reliable, however if there are any problems with your payment, or any technical issues with our payment system, it will be in the discretion of the payment system to resolve the issue and reimburse you. All our payment systems deal with all chargebacks/refunds according to their own terms and conditions. Please refer to the terms and conditions of the respective payment systems you have used should you have any complaint. The resolution will be dealt with amicably.

Credit card fees and currency exchange fees are included in item price, and not charged extra to you. They are not recoverable by us from our payment gateway. We regret we cannot refund these charges, hence your refund will be minus this amount. (usually only a few %)

Delivery times

Due to rapid sales, our stock inventory system does not currently use automated warnings for all products. Items may be out of stock/sold out and therefore no longer available for purchase. If this occurs, you will need to select another item. Availability will be confirmed at time of purchase. 

We do not carry inventory. Many of our items are custom made and are available through pre-orders and back-orders. So, getting orders in for what you want early, and prompt payment in full, is the key to your order getting filled, and shipped out fast. Items listed under the brand The Costume Portal DO NOT SELL OUT. They are always in stock as long as they are visible on the website. Some items will state 'please contact us', these items are currently NOT being made due to our workload.

For special orders, we order them from the manufacturer after your payment clears. General lead time is 7 days, back order can be 4-8 weeks from the time your payment clears.

Items that go on back order may or may not have an ETA. We have no control over the time delays therein.

Replacement insurance and product guarantees.

Where possible, electronics come with guarantees. Some of our collectibles come with certificates of authenticity, and will say in the item description. Where possible, shipping includes insurance to the full value of the item which can be claimed in the event of an item going missing in the post.

REFUNDS

We do not accept refunds on the basis that a package is taking too long to arrive at any of our warehouses. Once you have accepted our terms and conditions, completed checkout and we receive payment, no refunds will be accepted unless the item is damaged or the wrong item was sent (in which case it will be up to the supplier to decide if they will accept a return.)

Please allow us to confirm with the supplier if an item is damaged first, we will accept a refund if the wrong item is sent as long as our supplier will accept the return.

Refunds are subject to the individual supplier's discretion, and dealt with on a case by case basis. We regret we cannot refund postage. Do not return items without emailing us first. We will confirm return address should you need it

AMENDMENT 2 Dec 2017

You must be over 18 to own and / or use a weapon in UK, even a collectors item.

Please note Mental XS Online captures payments manually. If your application to purchase one of these items is rejected, or we cannot verify your identity (we will contact the club in question), payment will not be taken.

SHIPPING

We ship from multiple locations worldwide. We may not be able to consolidate your order as many of our suppliers have their own shipping department, with different shipping methods and rates. Each item in your order may be shipped separately.

If shipping seems high, you are welcome to email us at checkout and query it. We'll double check it for you, especially if you have a large item in your order. The final quote is non negotiable.

We reserve the right to alter or raise shipping costs, or change shipping methods.

Items may also become damaged or lost while in transit. Errors in delivery address or courier mistakes have been known to happen on occasion. All shipments include insurance to minimize this risk, however we ask that customers are patient, especially for international orders where Customs may create further delays.

PLEASE NOTE SOME ITEMS ARE ILLEGAL IN CERTAIN COUNTRIES.These items WILL NOT be shipped to you and payment will not be taken.

AMENDMENT 2 Dec 2017

Due to legislation updated in UK in 2008, sale of all swords over 50cm require a copy of membership / eligibility, and proof of age. You must be over 18 to purchase a sword in UK, even a replica Fantasy Sword.

To ship to some countries, there are customs charges added before the item leaves the States. In some countries, these items are entirely illegal, for example France and Spain, and cannot be shipped at all.

Shipping deposit:

Some items cannot be shipped internationally by our suppliers. We have listed these items for sale as we are willing to ship these to you provided you are willing to pay the shipping costs. These items are listed under 'Restricted Shipping' (See Shipping, above, for terms). These items require shipping costs to be confirmed before a final invoice will be sent by email. We will therefore need to ask them to provide size and weight information, and confirm with them how much this will cost to send to you. Should they not be able to quote a shipping cost, you will be charged a shipping deposit, which can be as much as 100% of the order total extra, and is set by our supplier in LA, and Fedex. The remainder will be refunded back to you after shipping. The final quote is non negotiable.

PLEASE NOTE SOME ITEMS ARE ILLEGAL IN CERTAIN COUNTRIES.These items WILL NOT be shipped to you and your payment will not be taken.

Customs charges

Your shipment may be subject to extra customs checks. This is because high risk objects such as knives, swords may occasionally require additional customs checks to ensure the safety of the destination country it is being shipped to. Customs fees applicable to knife and sword purchases are paid by XS Media and Design, UNLESS STATED IN THE DESCRIPTION OF THE ITEM THAT THE CUSTOMER IS RESPONSIBLE FOR EXTRA CUSTOMS FEES. These charges are payable on delivery of the shipment to you. On non-payment of customs charges, your delivery will be returned to the depot. Should this happen we regret we cannot refund you. Please be aware of this possibility when you purchase any weapon from us. Of course please don't hesitate to ask before checkout who is responsible for customs fees on any weapon you are interested in purchasing.

If in the unlikely event you ARE charged for customs on an item that does NOT state you are responsible for the fee, let us know and we will do our best to refund the amount of the customs charge back to your method of payment, so you do not pay extra. Our policy of not charging customers for customs fees is not recognised by our suppliers or their chosen courier.

PLEASE NOTE SOME ITEMS ARE ILLEGAL IN CERTAIN COUNTRIES.These items WILL NOT be shipped to you and payment will not be taken.

To ship to some countries, there are customs charges added before the item leaves the States. In some countries, these items are entirely illegal, for example France and Spain, and cannot be shipped at all.

TAX/VAT

Tax is set at 20% for all items by default as we sell clothing and electrical items worldwide. All countries have different tax rates, and it is a legal requirement in USA. All prices include this tax.

CONTACT INFO

XS Media and Design

mentalxs@yahoo.com

Email addresses:

Customer services, Technical support : mentalxs@yahoo.com

Customer services :  +447533987031

Payments: +447533987031

We aim to answer all unanswered calls and emails within 24 hours.

Registered Business and Trading Address:

XS Media and Design, Fairdale House, 100 Nuthall Road, Unit B005, Nottingham, NG8 5BY (No correspondence, please email your enquiries to mentalxs@yahoo.com)

Please note our shipping address is in USA. We use this address to calculate your shipping costs.

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